Resume
Experience
2023 - Present
Senior Instructor
Oxford Institute of Technology
Tarzana, CA - Hybrid
Develop and deliver engaging Project Management courses in various modalities, including online, live-online, and in-person.
Instruct on Project Schedule and Cost Management, Project Quality and Leadership, and Project Risk and Procurement Management.
Prepare students for the Project Management Professional (PMP) Exam.
Collaborate with industry professionals to enhance course content and relevance.
2020 - 2023
Senior Manager, Client Services
Cylance (aquired by Artic Wolf)
Irvine, CA - Remote
Defined and implemented operational standards for cybersecurity professional services, resulting in a 20% increase in project delivery efficiency.
Supervised SaaS deployments of Cylance Protect AI Antivirus for over 1,000 clients, resulting in increased protection against malware, reduced security incidents.
Led a global team of 14 managers, overseeing successful project delivery for major clients (e.g. Viasat, Corelogic, Disney, Toyota, etc.).
Collaborated with cross-functional teams to streamline processes, improving overall productivity by 15%.
Managed and resolved escalations, ensuring client satisfaction and timely resolution of critical issues.
Analyzed data and metrics to identify process bottlenecks, leading to a 10% reduction in project completion time.
Implemented new processes and tools, fostering a culture of continuous improvement and achieving a 25% increase in team productivity
Education
2016 - 2018
Keller Graduate School
MBA
Long Beach, CA
Finance, marketing, accounting, leadership and teamwork, economic statistics and operations, and accountability and ethics.
2008 - 2011
Keller Graduate School
Master of Project Management
Long Beach, CA
Project management framework, terminology, and context of project management
Cost management
Risk management
Schedule management
Resource management
Data analysis and decision making
Team leadership
Human behavior
Professional skillset
Self - Starter Mindset
Hit the ground running experience
Teamwork & Collaboration
Organizational Leadership
Certs
Project Management Professional
Scrum Master Certified (SMC)
Certified AI Governance Professional
AWS Certified Machine Learner Associate
Microsoft Certified Azure AI Engineer Associate
CASP+
Languages
English (native)
Spanish (proficient)